If you receive a defective product or change your mind, you can return it to us for replacement or refund. Please take the time to read the return policy before you place your order.
Faulty goods on arrival
- On the rare occasion, a product you have received from us is defective on arrival, you are entitled to a replacement or refund
- Please notify ous us of any faults and defects as soon as possible.
- All items sent to us must include the original invoice, packaging, and a filled-out return form you receive from our customer support team.
- AirVape will dispatch a replacement or issue a refund, as soon as our Returns Department has received the product and confirmed the defect
(If your product was functioning when you received it but stopped functioning afterward and it’s still under warranty you should go through our warranty claim process.)
If you change your mind
- If you wish to return your purchase, you must notify us of your intent within 14 days of receiving the order. You are entitled to a full refund for the product(s) but shipping costs will not be refunded
- The product(s) must be returned in their original, unused condition, unopened with wrapped or sealed packaging for us to accept a return
- Products sold at AirVape.eu are meant to be used orally which means they classify as hygienic goods and are not returnable due to health regulations if the seal has been broken and/or they have been used before you changed your mind. Your statuary rights are not affected and we comply with all EU laws regarding consumer rights. See Article 16 “Exceptions from the right of withdrawal” (e) at https://eur-lex.europa.eu
- It is the responsibility of the customer to return the product(s) to our warehouse in Hungary and bear any associated costs with it
- Refunds will only be processed once the product(s) has been received by us and our Returns Department has checked that the product(s) is sealed and not used
- A copy of the original invoice must be included in the package sent back to Apollo Design and Tech
- All refunds will be made to the same account and with the same payment method that was used to place the order
Contact us via the contact form to start the return process.